FAQ: I am unable to upload my audio on the website.
There are two main reasons why your file won't upload on our website:
1. The file name has more than one full stop (.) in it. A full stop represents the beginning of a file type - so whatever follows the full stop will be read as a file type. So if you have (INTERVIEW.MY FRIEND.MP3) our system will not see that file type as an .MP3 but as a .MY FRIEND.MP3 and will not upload the file as that is not a recognised audio format. In this case, INTERVIEW MY FRIEND.MP3 would work. The solution is to rename your file and just make it simple with whatever the audio type is and only have one full stop.
2. The other reason an audio will not upload is if the audio file type is not one of the common types.
Our system accepts these audio types:
MP3, MP4, M4A, WAV, AIF, WMV, MOV, AVI, VOB, OGG, AAC, WMA and AMR
If you have an audio that it not one of these types listed above you can send it to us using https://www.wetransfer.com which is a free data transfer platform or you can mail us at: email@example.com or phone us on 072 090 3537.
Oops! We cannot detect any audio or video in the file(s) below.
They will be excluded from your order.
If you believe these files do contain audio or video, please try the following steps:
If none of these options work, please reach out to our support team